Shipping Details
Update regarding COVID-19 (16th April 2021)
Due to the unprecedented pressures that COVID-19 (a.k.a. the novel coronavirus) is putting on Europe's businesses and supply chains, there will be a couple of changes to our service.
Dispatch Times: We are working hard to dispatch your orders as soon as possible, however, due to increased traffic to the store and our efforts to maintain a safe working environment at our warehouse, please understand that there may be a slight delay.
For deliveries within Germany: As of 23rd April 2020, DHL has reported delays in dispatch and delivery of packages. If you do not receive notice of dispatch within 5 business days, please contact us here
For deliveries outside Germany: In addition to a possible delay in dispatch from our warehouse (see above), DHL has indicated that deliveries may be subject to delays or restrictions due to changes in transport procedures (border controls, etc.), unexpected international transport changes and/or restrictions within the destination country.
Check the current status of DHL deliveries in your country here.
Should you have any questions or concerns about your order, please contact us here.
Packaging Details
All orders from TENGA Store Europe will be shipped out in a discreet brown box as shown below.
No TENGA branding or logo will be visible on the box itself. The return addressee on the packing slip will be shown as "TENGA Europe GmbH."
SHIPPING DETAILS - Prices
TENGA Store Europe offers shipping across Europe!
All orders will be sent out from our warehouse in Cologne, Germany with DHL's International Premium courier service as standard across 6 zones. Orders are sent out on the same day (shipped by 17:00 CET) if the order is received before 11:00 CET Monday ~ Friday. Otherwise, it will be shipped the next working day.
Please find your country/region below to find your Shipping Zone.
Zone 1 - Germany
Zone 2 - Netherlands
Zone 3 - France, Spain
Zone 4 - Andorra, Austria, Belgium, Czechia (Czech Republic), Denmark, Hungary, Italy, Luxembourg, Monaco, Poland, San Marino, Slovakia, Slovenia, Sweden, Holy See (Vatican City)
Zone 5 - Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania
Zone 6 - Albania, Belarus, Bosnia & Herzegovina, Great Britain, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Serbia, Switzerland, Ukraine
We provide Free Shipping (applied on checkout) for orders over:
| Zone 1 | Zone 2 | Zone 3 | Zone 4 | Zone 5 | Zone 6 |
| €15.00 | €15.00 | €50.00 | €75.00 | €100.00 | €150.00 |
If your order does not qualify for Free Shipping, please take note of the Shipping Costs for your Shipping Zone. These will be added to your order at the checkout.
| Package Weight | Zone 1 | Zone 2 | Zone 3 | Zone 4 | Zone 5 | Zone 6 |
| 0-1 kg | €3.00 |
|
|
€9.85 | €10.05 | €13.50 |
| 1-2 kg | €3.00 |
|
|
€10.40 | €10.70 | €15.00 |
| 2-3 kg |
|
|
|
€10.95 | €11.35 | €16.50 |
| 3-4 kg |
|
|
|
€11.50 | €12.00 | €18.00 |
| 4-5 kg |
|
|
|
€12.05 | €12.65 | €19.50 |
For any questions regarding shipment to your region, contact us here.
SHIPPING DETAILS - Delivery Times
At the point of dispatch from our warehouse in Germany, we use DHL's international premium package delivery service (except in the case of domestic German shipments, where Deutsche Post is used). In normal circumstances, you can expect the following delivery times after you have received the package tracking details (this is the point that the package is dispatched from our warehouse).
Within 2 Business Days
Austria, Belgium, Germany, Netherlands (*1), Switzerland
Within 3 Business Days
Croatia, Czechia, Denmark (*2), France (*3), Hungary, Italy, Lichtenstein, Luxembourg, Poland, Slovakia, Slovenia, Sweden
Within 4 Business Days
Finland, Ireland, Monaco, Romania
Within 5 Business Days
Great Britain (*4), Latvia, Lithuania, Norway, Portugal, Spain
Within 6 Business Days
Estonia, Iceland, Malta
Within 7 Business Days
Andorra, Belarus, Bosnia and Herzegovina, Macedonia, Moldova, Montenegro, Serbia, Vatican City (Holy See)
Within 8 Business Days
Albania, Greece, San Marino
Within 11 Business Days
Cyprus (*5), Ukraine
(*1) Mainland only. Other regions (overseas territories) - within 9 business days
(*2) Mainland only. Other regions (Faroe Islands/Greenland) - within 7 business days
(*3) Mainland only. Other regions (overseas France) - within 15 business days
(*4) including Isle of Man
(*5) Northern Cyprus - within 9 business days